About eCommerce Direct

About eCommerce Direct
Our Company Message

eCommerce Direct, our direct to consumer solution, enables our clients the ability to seamlessly cross the chasm from digital commerce to physical supply chain through ongoing support.


Best Performance For Creating Happy Customers

We dedicate ourselves to the best performance and delivery for every single customer. Our know-how and experience creates happier customers and deeper savings for our clients.


Simplified Processes For Maximum Multichannel Operations

We allow you to simplify your sales process, get a single view of your customer, align resources, have insight into inventory, and maximize multichannel operations.


Customized Solutions For Greater Customer Engagement

With eCommerce Direct, you will gain greater customer engagement, increased efficiency, and optimized processes. We work with you to create personalized solutions that delight your customers. We’re not just a factory churning out orders; we’re a factory churning out customer engagement.

Know the Details:

  • We have a proven track record of providing improved top-line results for our clients, typically a 3 percent to 6 percent annual increase in revenue.

  • We have the expertise to determine the best shipping methods based on vendor package requirements. And we’re experienced with shipping products to domestic and international locations.

  • We support continuity sales programs with flexible or fixed customer definition of shipping intervals and shipment of the same or variable products. We also support product replenishment programs with multiple product configurations.

Enjoy these Benefits:

  • Improve your top-line results through our best-in-class direct-to-consumer solutions and order management systems to seize cross-sell and up-sell opportunities, integrate multichannel efforts with multi channel order management, and improve client targeting.

  • Improve insights and reporting. Increased analytic capability and data processing in-the-moment provides timely insights for improved decision-making.

  • Gain greater operational efficiencies. Realize improved reliability, timeliness, and cost effectiveness by leveraging our experience.

About eCommerce Direct

eCommerce Direct has been in business since the 1980s. With over 30 years of experience, we can offer our clients confidence in our processes. While embracing our core values, we have evolved with the industry that has become increasingly dependent on digital commerce. We offer simplified processes, direct-to-consumer solutions, an easy means to analyze the data, and easy integratable operation applications.

eCommerce Direct specializes in providing solutions to ecommerce and physical enterprise businesses.

We Provide

  • The manpower to fulfill orders
  • One place to manage everything
  • Tracking and accessible data
  • A software program that integrates into any platform
  • A streamlined process
  • Unlimited, extensive storage
  • Climate-controlled storage
  • Food-grade standards

Our Process

eCommerce Direct never offers a one-size-fits all solution to your needs. We customize our processes for every client. What’s more, before we take on any client, we always do an in-depth analysis to understand what we can offer you and how we can meet your needs. We only take on clients who will benefit from what we can provide.

What We Access

  • Fulfillment needs
  • Goals and objectives
  • Expectations
  • Timelines
  • Risk points
  • Vendor relationships
  • Existing contracts
  • Technology needs

Our On-Boarding Process

  • An in-depth analysis of your business needs is performed
  • If we think we can offer benefit, we offer a proposal
  • Once accepted, we send a Statement of Work & a Service Agreement
  • Finally, we test and implement your system

Operation Applications

eCommerce Direct offers SGNL, our operations application that will not only quantify pertinent data, but can provide the necessary support needed to make your business as efficient as possible. SGNL is always customized to your needs and integrates seamlessly with your platform. Our software provides the means for:

  • Reporting and visualization of data
  • Maintenance scheduling
  • Safety analysis and documentation
  • Effect process improvement
  • Tracking and resolution of quality issues

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