Operations Software Solution

Operations Software Solution

eCommerce Direct's SGNL

The Cross-Industry Intelligent Software Platform


eCommerce Direct’s SGNL is your operations software solution. SGNL is a suite of SaaS applications which integrate with legacy enterprise systems and external data sources to enable rich machine learning models, actionable insights and provide decision support for customer critical operations.


Every application can be deployed off-the-shelf or can be rapidly configured and customized for the unique needs of any organization.


All applications address your company’s needs in these spaces no matter its level of sophistication in analytics. Enjoy fully integratable warehouse management systems, multi-channel order management, logistics solutions, and more.


SGNL transforms data from hard numbers to insightful, actionable information. The reporting module will allow you to easily create graphs, charts, and other visual reports from your data.

SGNL Reporting


  • Hundreds of standard charts built into the software to save you time and to make anyone in your company an expert at building reports
  • Easy-to-use chart wizard to create custom reports
  • Sharable reports between your team dashboards and others in your organization
  • Deeper insights into data with the chart drill-down feature, in which you can click on specific areas of reports to discover how you can realize better efficiency or more profit
  • Export options to share reports with suppliers or outside contacts


SGNL’s maintenance module will keep your maintenance team on the same page, your maintenance schedules routine, and your equipment rumbling the good rumble and performing better than ever.

SGNL Maintenance


  • A full CMMS (computerized maintenance management system) built in, at no extra cost
  • Workflow tracking for work requests and preventive maintenance to improve efficiency and reduce repair costs
  • Equipment asset tracking and part tracking to reduce equipment downtime and ensure productivity
  • Operator notifications for tooling checks and replacements for improved performance and reduced downtime
  • Mobile-capable platform, so team members can track, monitor and report in real-time, on-site
  • Equipment history tracked by area, operator, and job for easy analysis and reporting
  • Improvements and issues reporting
  • Regimented maintenance schedule that you can analyze costs and benefits against for increased ROI on equipment and resale value


With SGNL, you’ll be able to identify, track and fix safety issues; store safety documentation and safe operating procedures — all in one place, accessible to your whole team, department and organization — and quantify any of your investments in safety improvements.

SGNL Safety


  • Ensure safety concerns are seen to with accident investigation workflow tracking and automatic OSHA form 300 generation
  • Provide easy access and organization to all safety documentation, including safety data sheets (SDS), safe operating procedures (SOP), accident investigations, training, and audits
  • Track workflow of safety-related projects, including employee feedback, assigning work and closing the loop, and reporting on improvements, issues and history
  • Collaborate between employees and managers to identify workplace safety issues and generate strategies to reduce or eliminate the issues
  • Quantify safety investments with reports and insights on reduced worker compensation, reduced health insurance claims and reduced worker downtime


SGNL’s continuous improvement module allows you to eliminate waste from your manufacturing organization. With a nod to lean manufacturing philosophy, Thrive gives you the tools to identify and act on improvement opportunities, track production, set and share visual goals, track event management and more — to improve efficiency, teamwork, capacity, and productivity.

SGNL Continuous Improvement

  • Track continuous improvement projects, with tools like events and event follow-up, time studies, cycle time analysis, close loop tracking, and reporting
  • Generate and share between team members goal boards, for real-time data management and to set expectations for your whole team
  • Use dashboard summaries for management, which can provide text or email alerts when production operation is inefficient, as well as link to your ERP
  • Communicate with cross-functional requests, dual visibility between team members
  • Keep employee documentation, one-on-one meetings and shop floor metrics in one place, for anyone with permissions to access


Quality issues, customer complaints, production issues — oh my! SGNL’s quality module is your “yellow brick road” away from quality issues by tracking product quality, gauging equipment calibration, and managing production efficiently.

SGNL Quality


  • Track workflow within your team by gauge R&R, non-conformance oversight, defect tracking, calibrations, and capability studies to improve process control
  • Input real-time, point-of-use documentation of quality checks (with images), first part inspections and part evaluations
  • Store training and audits history by area, operator and job
  • Assign quality inspections, investigations and improvements and track and report outcomes for improved customer satisfaction
  • Reduce warranty claims and waste, and rework with oversight of all quality processes

How SGNL Works


In your manufacturing plant, your operations software platform should help you streamline your business. Your operation applications software should make your life easier by providing insights and guidance to your organization.


SGNL does all that.

SGNL Customizeable

Use SGNL as-is or have it customized to your unique needs.

SGNL Import and Integrate
Import and integrate all past data from legacy systems – from spreadsheets, your ERP, software vendors, etc.
SGNL Dashboard and Reports
Personalize your dashboard, reports, and action items with your fields, processes, and titles.
SGNL Relevant Data
Capture relevant data to your role and processes in real-time.
SGNL Monitoring
Monitor processes of your operations on your computer, tablet, or phone.
SGNL Track Workflows
Track workflow of your team and their productivity, and reports.
SGNL Actionable Reports
Generate actionable reports from historical and ongoing data.
SGNL Communication
Communicate across your team, the shop floor, all the way to the corporate offices.
SGNL Alerts and Notifications
Set up notifications for your team so they know what actions they need to take.
SGNL Efficiency
Manufacture great products, save time, reduce errors, and make more money.

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